What happens if an item I purchased sells out and ends up being unavailable?
This is not a likely occurrence, however, sometimes we run out of stock after your shopping cart has been submitted. We try to avoid this frustration as much as possible. If this does happen to you, you will receive an email from us stating the product that is out of stock and whether you would like to exchange it for another product – with some options for you to choose from, or receive a refund.
I've ordered the wrong item, what do I do?
In the case of ordering the wrong item you will need to let us know ASAP by emailing firstname.lastname@example.org or calling our us on 09 274 4986 (Office Hours 7am to 3.30pm - Monday to Friday). We try and get our online orders on the courier as quickly as possible, if your parcel has already been processed and is on the courier you will need to either take a proof of purchase down do you closest store for an exchange or courier it back to us.
What does Backordered mean?
Backordered means we currently dont have the stock instock but we will order this in asap and your order will be dispatched once this arrives. Please note Back Order Products can take up to 6 weeks to be recieved (if there is a long wait we will be in touch). If you would like a update of your Backordered products please email us at email@example.com
A part of my item is broken, do you stock parts?
Yes, we do stock parts! If you are looking for a part of an item which you brought from Baby Factory please email firstname.lastname@example.org along with a picture of the part which is broken and the name of the product.
I am after a copy of a Product Manual - How can I find this?
We have copies of some product manuals on our website. You can find these using the below link: https://www.babyfactory.co.nz/product-manuals
If the Product Manual you are after is not here please email us at email@example.com and we will do our best to help you find this.