How do I know my order has gone through and payment has been confirmed?
When you process your order in the checkout the page will notify you if you payment has been accepted or denied. Once your payment has been received you will receive an email confirming that your order is now being processed and an email with your tracking number once your order has left our warehouse
If you do not receive a confirmation within 2 hours of placing your order we recommend you check your Spam filter settings and look through your Junk folder, in case our emails are going in there. To stop this from happening, please add 'firstname.lastname@example.org' to your email address book.
If this is not the case, then the incorrect email address may have been entered on the order. Please check your account details to ensure your email address is spelt correctly and it's your valid email address.
If you are still unable to work out why you are not receiving a confirmation email then please email us on email@example.com
Do you take Gift Cards online and instore?
Yes we do take Gift Cards Online and Instore. When you get to the payment screen if you want to pay by Gift Card you will need to enter the serial number and Password off the back of the Gift Card. If in store you need to show your Phyical Gift Card or have your Serial number and Password and the staff can process the sale.
Can I Layby online?
Sorry we dont do laybys online but we do in all of our stores - Please contact your closest Baby Factory Store for more information
What are the lay-by terms and conditions?
- Minimum layby value is $20
- Minimum 20% deposit applies to all laybys
- Clothing laybys have a term of 6 weeks, all other goods have a layby term of 3 months
- All laybys not picked up within 3 months will be cancelled
- Cancellation fee of $20 applies
In Store Only
What are your Payment options?
Credit Card: You can pay by credit card direct from our website or by calling us on 09 274 4986 - We take, Visa, Mastercard and American Express
Q Card: To use Q Card online simply select 'Credit Card' as your payment type when you check-out, enter your Q Card number, expiry date and CVV number. (Your CVV number is a 3 digit number displayed on the back on your Q Card).
Gift Cards: You will need to enter the serial number off the back of the Gift Card at the Checkout
Oxi Pay: Anyone who is a New Zealand resident, at least 18 years old, has a valid and verifiable email address, a New Zealand mobile number, a New Zealand issued Visa or Mastercard credit or debit card, has a New Zealand residential and shipping address and has a New Zealand Drivers Licence. For more information please visit www.oxipay.co.nz