FAQs

When you make an account on our website you will enter a Email address and Password. You will need these details to login in. If you have forgotten your password please click on the "Sign In" on the top right hand corner of the website and then click on "Forgotten Password".
From here we will email you a link to reset your password.
You can change your password, email, address or any other details at any time by signing into your account.

If you are still unable to login please email us at customerservices@babyfactory.co.nz and we will be able to help you.

You can change any of your personal details in the “Sign In” section located on the top right of Baby Factory home page. Click on “Sign In” and then then log into your account. Once here you can edit any of your information.