About Us

We are NZ's leading Babywear and Nursery Furniture specialist serving NZ for over 25 years with 25 stores nationwide and an online shopping service to match.  We are proud to be a New Zealand owned family run business employing over 200 New Zealanders.

Our trained staff are there to help you about the types of products you will need as a first time mum or dad and continue to strive to give you the best advice.  They are fully trained with our ongoing comprehensive training programme in all aspects of the products and customer service and are happy to help out where possible.  
 
Our clothing range has expanded and includes sizes from the prem baby up to size 5.  We also stock a large toy range, manchester and a full comprehensive range of nursery furniture from budget options to the more expensive options depending on your budget.  We stock the best brands locally and also source from overseas a variety of products at great prices and value for money.  

We will continue to deliver the best product range at best prices, and of course, outstanding customer service.

Services Offered

Payment we Accept
We Accept AMEX, Visa, Mastercard, Q-Card, Q-Card Long Term Finanace, OxiPay, EFTPOS, or Direct Credit into our Account. In all our Baby Factory Stores we also Accept Farmers and Cash

Phone Orders or e-mail orders
If you can't get to one of our stores you can either phone the nearest store to place an order with your credit card/Direct Credit or just e-mail us at customerservices@babyfactory.co.nz and we will be happy to help

Layby
Layby is INSTORE only
We offer a convenient layby system with only 20% Deposit and 6 weeks to pay for clothing ( sale clothing items are not available on layby ), and 3 months to pay for other goods. Minimum layby value is $20 and a cancellation fee of $20 applies.

Gift Cards
Gift Cards are available on line or in store. Gift Cards can be purchased at any denomination starting from $5.00. Gift Cards can be used instore or online and have no expiry date!

Store Credit
Store credit is accrued only by customers who have an online account. It is credit loaded to one's online account from a refund or exchange of products. Store credit can only be used online. This is not to be used in stores. 

Gift Exchange Cards
If you buy a gift for someone ask for a gift exchange card so that the recipient can swap it for something else.

Hireage of Car seats
We also HIRE infant Car Seats, Booster Seats and Breastpumps. Because we have 25 stores nationwide you can pick up the item from one branch and drop it off at another - great for going on holiday.
Visit our Hireage Page by clicking here to hire online today.

Fully Trained Staff
Our staff are fully trained to give you friendly service and advice for all your baby needs. We have a comprehensive training programme.

Free Baby Checklist
If you don''t know what you need this is a quick reference guide for all parents about what is needed for having your baby. You can down load a copy of the Checklist stright from our website, click here.

Repair Department
We have our very own repair department that can service your after sales warranties.
Phone 09 274 4986. Hours are 7.00am to 3.30pm Mondays to Fridays except statutory holidays.