Delivery & Returns

Shipping Charges

We can deliver to any mainland New Zealand physical address. (sorry this excludes Chatham Islands & Stewart Island - please contact our Customer Services Department for freight options) 

$5.00 Freight Charge for any orders under $39 when delivered within New Zealand
Free Freight for any orders over $39 when delivered within New Zealand
$4 surcharge for rural deliveries
Exclusions for oversized items may apply.

Gift vouchers:
Freight FREE in New Zealand

Overseas Orders We also ship overseas. All our overseas order go by New Zealand Post (with a tracking service). Overseas freight charges will be confirmed when you check out.

If you have any questions regarding shipping please contact us at customerservices@babyfactory.co.nz

*Please note the free freight offer only applies to orders made online at www.babyfactory.co.nz and delivered within New Zealand. Extra $4.00 Rural Charge for Rural Address. Exclusions for oversized items may apply.


Please allow: 
2 - 3 working days for Auckland deliveries 
3 - 4 working days for North Island deliveries 
5 - 6 working days for South Island deliveries 
Rural Deliveries: 2-3 extra days for rural deliveries. Please mention your RD number when placing your order.

Around public holiday periods - please allow a few extra working days. During the Christmas period - please expect courier delivery to take a little longer than usual.

Returns 

Should you change your mind we will happily provide an exchange, store credit or credit voucher subject to the following conditions;

- Returned goods be accompanied with receipt
- The goods returned within 30 days of delivery
- The goods need to be in the original condtion as purchased

The above does not apply to sale goods, which are not returnable. Exchanges to be at the expense of the customer if exchanged via post or courier. Alternatively customers can exchange items at any Baby Factory store with receipt of purchase.

If goods are faulty we will meet our obligations under the Consumer Guarantees Act but proof of purchase is required. Faulty goods must be returned to us as soon as possible. Freight charges will not be borne by you if you are located within New Zealand (North & South Island). If you are located outside New Zealand (North & South Island) and you wish to return faulty goods to us (for repair or otherwise), then, to the fullest extent permitted by law, you will be responsible for the freight and handling charges associated with: (a) returning the goods to us; and (b) delivering any repaired or replacement goods back to you. We will advise you of the freight and handling costs associated with returning repaired or replacement goods to us in such circumstances and the repaired or replacement goods will not be sent to you until you have confirmed that you will pay the freight and handling costs.